Privacy Policy

At Kaneezo (https://kaneezo.com/), your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase our products, or interact with our services.

By using Kaneezo, you agree to the practices described in this policy. If you do not agree, please stop using our website immediately.

1. Information We Collect

When you interact with our website or services, we may collect the following types of data:

a) Personal Information Provided by You

Name, email address, phone number, and shipping/billing address
Payment details (processed securely via third-party providers)
Account login credentials if you create an account
Information provided through customer support requests, surveys, or feedback

b) Automatically Collected Information

IP address and browser type
Device details (operating system, screen resolution, etc.)
Pages visited, products viewed, time spent on site, and browsing behavior
Cookies and similar technologies (see Section 6)

c) Information from Third Parties

Social media logins (if you sign in with Google, Facebook, etc.)
Data from advertising networks or analytics providers

2. How We Use Your Information

We use your data to improve your experience, operate smoothly, and provide better services. Specifically, we may use information for:

Order Processing & Delivery
- To confirm your purchase, process payment, and deliver your order.
Customer Support
- To respond to inquiries, resolve issues, and provide after-sales assistance.
Personalization
- To recommend products, tailor promotions, and enhance your shopping experience.
Marketing & Communication
- To send newsletters, promotional offers, and updates (only with your consent).
Website Optimization
- To analyze site traffic, identify trends, and improve design and usability.
Legal & Compliance
- To comply with applicable laws, resolve disputes, or enforce our Terms & Conditions.

3. Legal Basis for Processing (GDPR Compliance)

If you are located in the European Union, Kaneezo relies on the following legal bases for processing your data:

Contractual Necessity: To fulfill your orders and provide services.
Consent: For sending newsletters, marketing emails, or using cookies.
Legitimate Interests: For site security, fraud prevention, and analytics.
Legal Obligations: To comply with tax, accounting, and regulatory requirements.

4. How We Share Your Information

Kaneezo does not sell or rent your personal data. However, we may share it with trusted third parties in these cases:

Payment Processors: To handle secure transactions (e.g., Stripe, PayPal).
Delivery & Logistics Partners: To ship your orders.
Marketing & Analytics Providers: To track performance and improve advertising.
Legal Authorities: When required by law, court order, or government regulation.

We ensure all third-party partners follow strict confidentiality and data protection agreements.

5. Data Retention

We retain your personal data only as long as necessary to:

Fulfill the purposes outlined in this policy
Comply with legal, tax, and regulatory obligations
Resolve disputes or enforce agreements

After this period, data is securely deleted or anonymized.

6. Cookies & Tracking Technologies

Kaneezo uses cookies, pixels, and similar tools to enhance your experience.

Essential Cookies: Required for site functionality (shopping cart, login).
Performance Cookies: Collect analytics on how users interact with our site.
Marketing Cookies: Help us deliver relevant ads and promotions.

You can manage cookie preferences through your browser settings. Please note: disabling cookies may affect site performance.

7. Your Privacy Rights

Depending on your location (e.g., GDPR in EU, CCPA in California), you may have the following rights:

Right to Access: Request a copy of the data we hold about you.
Right to Rectification: Correct inaccurate or incomplete information.
Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data.
Right to Restrict Processing: Limit how your data is used.
Right to Data Portability: Receive your data in a transferable format.
Right to Withdraw Consent: Stop marketing communications anytime.

To exercise these rights, please contact us at [Insert Support Email].

8. Children’s Privacy

Kaneezo does not knowingly collect personal information from children under 13 (or under 16 in EU). If we become aware of such data, it will be deleted immediately.

9. Data Security

We take security seriously and implement technical, administrative, and physical safeguards to protect your information.

Encryption: Sensitive data (like payment info) is transmitted securely.
Access Control: Only authorized staff can access personal information.
Monitoring: We regularly review our systems for vulnerabilities.

However, no method of transmission over the Internet is 100% secure. While we do our best, we cannot guarantee absolute security.

10. Third-Party Services

Our site may include services, tools, or links provided by third parties (such as Google Analytics, social media plugins, or payment gateways).

Please note:

Third-party services operate under their own privacy policies.
Kaneezo is not responsible for how they collect or use your data.

We recommend reviewing their policies for more details.

11. International Data Transfers

Since Kaneezo operates globally, your data may be transferred outside your country of residence. We take steps to ensure these transfers comply with applicable data protection laws, including Standard Contractual Clauses (SCCs) when required.

12. Email & Marketing Communication

By subscribing to Kaneezo, you agree to receive updates, offers, and promotions.

You can unsubscribe anytime using the link at the bottom of emails.
Even if you unsubscribe from marketing, you may still receive transactional messages (e.g., order confirmations).